If your Freebitco.in balance went down after you won the lottery, look through the transaction records carefully. You might have missed a payout adjustment, fee, or reversal.
Their "How to Win Bitcoin Lotto" page says that winnings are sent automatically to your account. If you lose money, it's probably because of a rule that debits your account or a change to the system.
Next, send a support ticket with your user ID, the number on the lottery ticket, the date and time you won, and a picture of the balance change.
The platform says the lottery method is "provably fair," which means that any changes should be applied clearly. Ask for a full explanation of the decrease.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and get help.
