Unable to Access EC and BR Ranked Mode on Free Fire Max Account

I am unable to access EC and BR ranked modes on my Free Fire Max account, despite not using any cheats or violating the game’s rules. My account ID is 18363414, and I have not received any ban notification. This issue is completely unexplainable, and I am frustrated that I can’t enjoy the game after 7 years of dedication to this account.

I’ve invested significant time and money into Free Fire Max, and it’s disheartening to face such a problem without any valid reason. I request an immediate review of my account and expect a resolution so I can regain access to all game modes. My account deserves better treatment after years of genuine gameplay.