I received a review on Etsy that I believe is unfair, even inaccurate. How can I handle this?

When you respond to bad reviews on Etsy, be polite and don't get into public arguments. Listen to what the customer has to say and thank them for their input, even if you don't agree. If the review has any factual errors, please politely point them out and provide proof.

Offering a solution, like a replacement or a refund, shows that you care about making the customer happy and can make things better.

You might want to talk to the customer privately about their review and find a solution that won't be seen by anyone else. You can also report the review to Etsy for review if it breaks their rules, like if it insults someone personally or gives false information. If it turns out that the review broke the rules, Etsy may take it down.

We're interested in your perspective, so feel free to comment.