I was charged by Emochi after canceling, what should I do?

If Emochi charged you after you cancelled your subscription,

Review your cancellation first;

• Check:
– The date you cancelled the subscription
– The charge date and amount
– Your App Store or Google Play subscription history
– Whether the cancellation was completed before the renewal date

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– The charge made after cancellation
– Your payment receipt
– Your transaction or order ID

Contact the payment platform;

• Request:
– A refund for the charge made after cancellation
– Confirmation that the subscription is cancelled
– A review of the renewal and cancellation dates

Emochi’s terms state that refunds for its mobile applications are handled by the applicable App Store, while paid-service payments are processed through Apple or Google.

If Emochi does not resolve the issue, submit the refund request through the relevant App Store or Google Play and provide your receipt and cancellation evidence.

If the charge remains unresolved, consider filing a complaint on Xolvie to pursue a resolution.