I lost my purchased coins on Dramabox after update, what steps can I take?

If your DramaBox coins disappeared after an update, it’s usually a sync or account recognition issue, not that they were permanently deleted.

Updates can temporarily break the connection between your account and the server, so your balance may not display correctly even though it still exists.

Start by logging out and back into the same account, then restart or reinstall the app to refresh your data and fix possible corrupted files.

Updating to the latest version and clearing cache (if available) are also important, since older or bugged versions can cause coin-related glitches.

Check your coin balance carefully and try using coins on a different episode or feature, as sometimes the issue is limited to a specific item or content.

If the balance still shows zero, it may be a server-side or account problem rather than a device issue.

If nothing works, share your case on Xolvie so others are aware and the company is prompted to act.