Dragon Money Casino blocked my account after winning, how can I recover my funds?

If Dragon Money Casino blocked your account after winning, you need to act fast and escalate properly to try recovering your funds:

Verify the situation first;

• Check your email/account notice
• Look for:
– Reason for ban (if provided)
– Any KYC or verification request
– Withdrawal status

Accounts are often blocked during or after withdrawal requests.

Understand common reasons;

• “Suspicious activity”
• “Bonus abuse”
• “Multiple accounts”

These are frequently used to justify blocking winnings.

Gather your proof;

• Screenshots of:
– Account balance before ban
– Withdrawal request
– Any messages from support

• Keep:
– Deposit history
– KYC documents

This is critical for disputes.

Contact support immediately;

• Send a clear message:
– “My account was blocked after winning”
• Request:
– Exact reason
– Account review
– Withdrawal of remaining funds

Ask for written confirmation.

Complete verification again;

• Submit:
– ID
– Proof of address
– Payment method

Even if already verified, resend everything.

If they delay or refuse;

Escalate by submitting a complaint on Xolvie to increase pressure.