I got charged by Costext after a test payment, what steps should I take?

If you were charged after a test payment, first check whether you unknowingly agreed to a subscription, as some users report automatic recurring charges after small trial fees on Costext.

Immediately try to cancel any active subscription through the platform (if accessible) and send a written refund request using the same email you used for payment, clearly stating that the charge was unauthorized. Keep screenshots and transaction records as proof.

At the same time, contact your bank or card provider without delay and report the transaction as unauthorized or misleading, since chargebacks are often the most effective way to recover money in such cases. Ask them to block future charges from the same merchant.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.