Woolworths constantly substitutes out-of-stock items without my consent, how can I block substitutions in future orders?

You can't completely block substitutions at Woolworths, but there are some ways to handle the situation. One way to go about it is to be super clear in your order notes. Make sure to mention the brand, size, and flavor of the item you're looking for, and be clear that you don't want any substitutions by saying things like "No substitutions please" or "Exact item required."

You can also choose different products on your own. If Woolworths recommends a substitute, you usually have the option to pick it yourself, which gives you more say in the process. If you have a preferred alternative, feel free to mention it in the order notes.

You might want to reach out to Woolworths' customer service for assistance. Share your annoyance about the constant changes and give some clear examples to support your point.

Do you have another way to solve it? We'd love to hear from you in the comments.