I got banned from Reface for no reason and lost my subscription access, what should I do?

If you were banned from Reface without explanation and lost access to your paid subscription,

• First verify whether the ban was temporary or permanent;

• Check:
– Email notifications from Reface
– Spam/junk folders
– Login error messages
– App policy violation notices

– Some account restrictions are automatic and may be triggered incorrectly

• Gather proof of your subscription and account ownership;

• Save:
– Subscription receipts
– Bank/card transactions
– Account email
– Screenshots of the ban/error messages
– Previous support conversations

• Review possible triggers;

– Reface may restrict accounts for:
• Suspected abuse
• Payment disputes
• VPN/proxy activity
• Content policy violations
• Unusual login behavior

– False positives can happen with automated moderation systems

• Contact Reface support immediately;

• Write:
– “My Reface account was banned without explanation and I lost access to my paid subscription. Please review the restriction and restore my account or refund the remaining subscription period.”

– Include:
• Account email
• Transaction dates
• Amount paid
• Screenshots of the issue

• If support does not respond or refuses to help;

Share your concerns or file a complaint on Xolvie to connect with others and find support.