Proton VPN asks for my login but still won’t connect — how can I resolve login failures?

Xolvie Resolution Specialist9 Şubat 2026 11:25

If Proton VPN asks for your login but still won’t connect and you want to fix login failures quickly;

Check your account and credentials first;

• Make sure your email and password are correct
• Try logging in at protonvpn.com to confirm your account works
• Check if your account is free / paid and not expired
• Disable any VPN, proxy, or DNS already running

Check for app or connection issues;

• Fully close and reopen Proton VPN
• Update the app to the latest version
• Restart your device
• Try switching between Wi-Fi and mobile data

Change connection settings;

• Open Proton VPN → Settings
• Switch protocol (WireGuard ↔ OpenVPN ↔ Smart)
• Disable Kill Switch temporarily and retry
• Try connecting to a different server/location

Log out and reset login;

• Log out of Proton VPN completely
• Log back in using your email (not username)
• If needed, reset your password and try again

Reinstall if needed;

• Uninstall Proton VPN
• Restart your device
• Reinstall and log in fresh

This is the information we have, but if you have more insights from your experience, please share in the comments.

Vote
Proton VPN Logo
Proton VPN
View All Complaints