On Xolvie, many users report that PDFSmart is not transparent with its subscription model.
People often say that the service offers a $1 trial but then charges around $34 a month without their permission.
A number of customers have also said that the PDF tools don't work right or don't do what they say they will do, like convert OCR files.
Even though there are technology problems, charges are still being made, and users say it's almost impossible to get their money back.
Another issue that keeps coming up is the lack of helpful customer service.
Customers are left feeling tricked and angry after being charged for services they didn't use, as complaints show that questions are often not answered.
This is the information we have, but if you have more insights from your experience, please share in the comments.