Movistar internet keeps failing—how can I fix it?

If your Movistar internet keeps failing, restart the router first and check that the power, Ethernet, and fiber cables are firmly connected.

Movistar recommends checking the router lights as well: a red or flashing-red Internet light can indicate a fiber or network problem, while persistent interruptions may require technical support.

If the problem continues, run a connection test and try another device to determine whether the issue affects the whole connection or only one device.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.