After spending 40 minutes answering, MOBROG did not credit the points — how can I file a complaint about this?

If you spent 40 minutes completing a survey on MOBROG and were not credited points and want to file a complaint:

• Gather evidence: screenshot of the final message, start/end time, and survey status
• Check whether a “not eligible” or “quality issue” notice appeared
• Make sure you did not switch IP/device or use a VPN during the survey
• Write down the survey ID or title (if it appears in your history)

Contact MOBROG support explaining that you fully completed the survey:

• Include your registered email, date, approximate duration, and screenshots
• Request a manual review of the completion logs

Ask them to:

• Confirm whether the system properly recorded your completion
• Explain the exact reason for not crediting the reward
• Apply the credit if the survey was completed according to the rules
• Provide a case number and response timeframe
• Clarify how to avoid future disqualifications

If they maintain the rejection without a clear technical explanation:

• Request internal escalation of your case
• Keep all correspondence and evidence for your records

If you’ve faced a similar issue, consider sharing your experience. You can also file a complaint on Xolvie to help others in the same situation.