If Miracle de Paris sent the wrong product,
Review your order details first;
• Check:
– Order confirmation
– Product description
– Packing slip
– Delivery confirmation
• Look for:
– Differences between the ordered and received item
– Incorrect size, color, or variant
– Missing items in the package
– Return or exchange policy
Gather evidence;
• Save copies of:
– Order confirmation
– Payment receipt
– Photos of the received product
– Photos of the packaging and shipping label
• Keep:
– Order number
– Delivery confirmation
– Product packaging
– Support conversations
Contact Miracle de Paris support;
• Request:
– A replacement with the correct product
– A prepaid return label if a return is required
– A refund if the correct item is unavailable
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
