Microsoft Passkey Verification Failed and Locked Me Out of My Email

For more than one week, I have been unable to sign in to my Microsoft Hotmail account. When I try to log in through Google on my phone, I am prompted to use a passkey/PIN for verification. However, Microsoft never sends me the required verification code or PIN by SMS, making it impossible for me to access my account.

I use this email account to manage and link my gaming purchase accounts, so being locked out has prevented me from accessing existing accounts and completing new purchases. Although I still have access to the phone number and the alternative email address associated with my Microsoft account, the system does not send a passkey or verification code to either of them. Instead, it only continues to display a message indicating that a passkey is required, leaving me with no way to complete the sign-in process.

I respectfully request that Microsoft investigate this issue, restore my access to my Hotmail account, or send the required passkey, PIN, or verification code to my registered phone number or linked recovery contact so that I can successfully verify my identity and regain access to my account as soon as possible.