Microsoft Is Not Sending Verification Codes to My Hotmail Account

For approximately two months, I have been completely unable to access my Hotmail account (m*********@hotmail.com**), which I have actively used for many years. Whenever I try to sign in from either my phone or my computer, I receive a message indicating that the account cannot be used, preventing me from accessing it.

A phone number is registered to my account, but I never receive the verification codes that Microsoft attempts to send. Because the verification codes do not arrive, I cannot sign in, access my emails, or complete the account recovery process. This email account is very important to me for personal use, as it is linked to numerous online accounts, memberships, and years of correspondence.

I have attempted to obtain assistance through Microsoft's Hotmail support channels and have waited for a response, but I have not received any meaningful assistance or resolution. I respectfully request that Microsoft investigate my account, restore it to active status if necessary, and ensure that verification codes are delivered correctly to my registered phone number so that I can regain access to my account. I have been using this account for approximately 10 years, and I would greatly appreciate having my access restored as soon as possible.