Microsoft Is Not Responding to My Outlook Account Recovery Requests

Since approximately April 15, 2026, I have been unable to sign in to my Microsoft Outlook account. Whenever I attempt to log in, I receive a message stating that my password is incorrect. Because of this, I have also lost access to my Brawl Stars game account, which is linked to this email address.

I have tried to recover my account and reset my password, but I am unable to complete the recovery process because no valid security information was previously configured on the account. In addition, I have changed the phone number that was previously associated with the account, so I can no longer receive the verification codes required to complete the sign-in process. The only option available to me has been to contact Microsoft Support, but I have not received any meaningful assistance or response.

My Outlook account is linked to my Brawl Stars account, into which I have invested a significant amount of time and effort over the years. As a result of being locked out of my email account, I have completely lost access to that game account as well.

I respectfully request that Microsoft review the security status of my Outlook account, assist me in verifying my identity through an alternative recovery process, and restore my access as soon as possible so that I can once again access both my email account and the linked Brawl Stars account.