Hellotickets delivered tickets in a different language than the one I bought — how can I request compensation?

If Hellotickets delivers tickets in a different language than the one you purchased, the most effective approach is to file a claim with proof and demand compensation for breach of agreement.

Here are practical steps:

• Keep evidence: Save the purchase confirmation email showing the language you selected and compare it with the tickets you received.
• Support email: Write to [email protected] with the subject Tickets in the wrong language. Attach the confirmation, tickets, and proof of payment.
• Official form: Open a case at https://www.hellotickets.com/contact-us and select Problems with my tickets.
• Request formal compensation: Demand a partial refund, credit vouchers, or correct reissuance before the event.

If you don’t get a prompt response, publish your case on Xolvie to keep it on record and increase pressure on Hellotickets.