I got charged twice by FaceAI and support still has not replied, what should I do?

If FaceAI charged you twice and support still has not replied, you should start collecting proof and escalate the issue quickly.

Gather evidence of the duplicate billing;

• Save screenshots showing:
– Both charges
– Dates and amounts
– Subscription details
– Any cancellation attempts

• Keep copies of emails or support tickets with no response.

Check whether both payments cleared;

• Sometimes one charge is only a temporary authorization hold.
• Verify with your bank whether both payments were fully processed.

Contact Apple or Google if the purchase was made there;

• Apple:
– reportaproblem.apple.com

• Google Play:
– Open Order History
– Select the transaction
– Tap “Report a problem”

Many billing disputes involving subscriptions are handled faster through Apple or Google than through app support directly.

If support continues ignoring you:

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.