FaceAI billed me twice for one plan, how can I reverse the extra charge?

If FaceAI billed you twice for the same plan;

Check your payment history carefully,

• Review:
– Apple App Store purchases
– Google Play subscriptions
– Bank or PayPal transactions

• Make sure the duplicate charge is for the same subscription period and not a renewal.

Collect proof of the double billing;

• Save screenshots showing:
– Both charges
– Dates and amounts
– Subscription details
– Order or invoice numbers

Contact FaceAI support immediately;

• Explain that you were charged twice for one plan.
• Request:
– Refund of the duplicate payment
– Confirmation that only one subscription remains active

Request a refund through Apple or Google if billed there;

• Apple:
– reportaproblem.apple.com

• Google Play:
– Open Order History
– Select the transaction
– Tap “Report a problem”

Do not request both a refund and a bank chargeback at the same time unless support refuses to help, since this can complicate the dispute process.

If FaceAI refuses to refund the duplicate payment, contact your bank and request a charge dispute for the extra charge only.

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.