Expert Option Withdrawal Rejected but Balance Not Restored
I am using a real trading account with Expert Option from the Philippines, and on March 24, I requested a withdrawal of 1,400 PHP to my Maya account with reference number 4678889. The withdrawal was later rejected due to insufficient funds, since my actual balance was only 1,353 PHP, but the amount has not been returned to my trading account, and my current balance does not reflect this failed withdrawal. Because the withdrawal did not go through and my balance was not enough to cover the 1,400 PHP, I kindly request that the 1,353 PHP remaining in my account be fully restored and correctly reflected in my Expert Option trading balance as soon as possible. I also request a clear explanation of what happened with this rejected withdrawal so that I can avoid similar issues in the future. I expect this issue to be checked urgently and my balance corrected without further delay.
No progress as of 03/26
Hello Charlyn, Thank you for bringing this situation to our attention. We understand your concern. Please note that when a withdrawal request is created, the requested amount is temporarily reserved on the account during processing. In some cases, especially if the request is declined, it may take additional time for the reserved funds to be automatically returned to your balance after the processing period is completed. Situations like this may occur due to timing differences, balance recalculations, or standard payment processing procedures. Your balance will be correctly updated after the review is finalized. We’re sorry to hear that there has been no progress as of March 26. Please kindly share your account ID here once again, and we will recheck your case as a priority and get back to you as soon as possible with an update. Best regards, ExpertOption Team
