The car received under a booking through Economy Bookings turned out to have damage or technical defects. How can I properly document the issue?

If, when picking up the car, you notice scratches, dents, cracks, faulty brakes, steering issues, lighting problems, or other defects, you must document them immediately.

Otherwise, the risk of being held responsible for existing damage may fall on you.

Correct steps to take:

do not leave the parking area until all defects are documented

take photos and videos of the car from all sides

capture close-ups of every visible damage

check the interior, windows, wheels, and dashboard

make sure all defects are recorded in the vehicle inspection report

If a rental company employee refuses to record the damage or says “it’s fine to drive like this,” this is a red flag. In such cases, insist that all remarks be added to the documents or refuse the car as not meeting the booking conditions.

If there are technical faults, driving the vehicle is unsafe. You have the right to request a replacement car or cancel the rental without penalties.

Filing a complaint on Xolvie helps document such cases, speeds up resolution, and warns other Economy Bookings customers about potential risks when picking up a vehicle.