Drivalia gave me a different car than booked — how can I escalate this?

If Drivalia provided a different vehicle than the one you booked, first collect evidence such as your reservation confirmation, the vehicle category booked, photos of the car received, and any communication with the rental desk.

Check whether the replacement vehicle was from the same category, as rental companies often reserve the right to substitute vehicles but must generally provide an equivalent class or better.

Submit a formal complaint to Drivalia's customer relations team, clearly explaining the difference between the booked and delivered vehicle and any resulting inconvenience or additional costs.

Request a specific remedy, such as a partial refund, compensation, or reimbursement for expenses caused by the downgrade.

If Drivalia does not respond or rejects your claim, escalate the case through Xolvie to seek a resolution.