Drivalia charged me extra insurance at pickup — how can I dispute the charge?

If Drivalia charged you extra insurance at pickup,

Review your rental documents first;

• Check:
– Rental agreement
– Booking confirmation
– Pickup paperwork
– Final invoice

• Look for:
– Optional insurance products
– Additional coverage charges
– Signatures authorizing insurance
– Differences between the quoted and charged price

Gather evidence immediately;

• Save copies of:
– Booking confirmation showing the original price
– Rental agreement
– Insurance disclosures
– Final invoice
– Payment receipts

• Take screenshots showing:
– Insurance selected during booking
– Any prepaid coverage purchased
– Unexpected charges

Determine whether the insurance was optional;

• Verify:
– Whether you declined coverage during booking
– Whether you already had insurance through a credit card or third-party provider
– Whether the extra coverage was added without clear consent

Contact Drivalia customer support;

• Request:
– A detailed breakdown of the insurance charge
– Proof that you agreed to the coverage
– Removal and refund of any unauthorized insurance fees

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.