Drivalia billed me for pre-existing damage — how can I prove it wasn't mine?

If Drivalia billed you for pre-existing damage,

Review the vehicle inspection records first;

• Check:
– Pickup inspection report
– Return inspection report
– Rental agreement
– Photos taken at pickup and return

• Look for:
– Damage already noted before rental
– Missing inspection details
– Differences between pickup and return reports
– Undocumented damage claims

Gather evidence immediately;

• Save copies of:
– Vehicle condition reports
– Rental agreement
– Damage claim notices
– Final invoice

• Collect:
– Photos and videos taken before driving away
– Photos taken when returning the vehicle
– Witness statements (if available)
– Support conversations

Compare the damage claim carefully;

• Verify:
– Whether the claimed damage appears in your pickup photos
– Whether it was listed on the original inspection report
– Whether the damage matches the area identified by Drivalia

Contact Drivalia support;

• Request:
– Detailed photos of the alleged damage
– The inspection reports used to support the claim
– Evidence showing the damage occurred during your rental period
– Removal of charges for pre-existing damage

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.