DeepL suspended my account after payment, how do I restore access?

If DeepL suspended your account after a payment and you want to restore access;

Check for the suspension reason first;

• Look in your email (including Spam/Junk) for:
– Suspension notice
– Reason
– Any requested actions

• Try logging in and checking for an on-screen message explaining the hold

Gather key details;

• Account email
• Username
• Date and amount of the last payment
• Screenshot of the suspension message
• Any recent unusual activity (if relevant)

Contact DeepL Support immediately;

• State clearly:
– Your account was suspended after a payment
– You paid but now cannot access services
• Provide:
– Account email
– Transaction ID / invoice
– Date of last successful access
– Screenshots of suspension and payment confirmation

Ask them to:

• Explain why the account was suspended
• Tell you what documentation or steps are needed
• Confirm when and how your access will be restored

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.