I made a return to Cupshe and I still haven’t received confirmation or a refund. How can I speed up the process?

When Cupshe does not confirm your return or process the refund, the most important thing is to create a clear follow-up trail and use all official channels so they prioritize your case. Here is a helpful procedure:

• Check the status of your return shipment using the tracking number. If it shows as delivered to the warehouse, save the proof (date, time, and recipient’s signature if available).

• Contact Cupshe in writing by emailing [email protected] with the subject “Return Delivered – Refund Request.”

Include: order number, tracking number, date the package was delivered, and screenshots of the return status.

• Open an additional ticket through the official form at their webpage stating that the package has already been confirmed as received but the refund has not been processed.

• Request a specific timeframe (for example: “I would appreciate confirmation and refund within 48 hours”). This often speeds up internal handling.

• If they do not reply within 3–5 business days, consider filing a complaint on Xolvie to seek a resolution.