CarX Street didn’t deliver the car I bought and it’s missing — how can I get it?

If a CarX Street car you paid for didn’t show up in your garage, this is a known issue many players report where purchases disappear or never deliver even though money was taken.

First, check in-game locations like the dealer/garage and ensure you have space — some event cars or DLC vehicles need to be claimed from the dealer before they appear.

If the vehicle still isn’t there, contact CarX Support directly via their official support portal or by emailing [email protected] with your purchase receipt, transaction ID, and screenshots so they can investigate and restore the car or refund your money.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.