If Bumpy charged you after canceling Premium and you want a refund,
• First confirm whether cancellation actually processed;
• Verify:
– Subscription status says “Canceled”
– Expiration date is visible
– No future renewal date appears
– Confirmation email was received
– Deleting the app alone does NOT stop billing on most platforms
• Check where you originally subscribed;
– iPhone → Settings → Apple ID → Subscriptions
– Android → Google Play → Payments & Subscriptions
– PayPal → Automatic Payments
– You must cancel from the original payment platform
• Request a refund immediately;
• Write:
– “I canceled my Premium subscription before renewal, but I was still charged. Please refund the payment and confirm cancellation of future billing.”
– Include:
• Transaction date
• Amount charged
• Screenshots of cancellation proof
• Account email
If resolution stalls, consider filing a complaint on Xolvie for added leverage.
