I’m seeing recurring WalkFit charges without using it — how can I dispute them with my bank?

If WalkFit is charging you recurring fees without you using it, you can dispute them with your bank by following these practical steps to increase your chances of success:

Verify the origin of the charge
• Check your bank statement for the exact merchant name (it may appear as WalkFit, WalkFitApp, or through payment intermediaries).

Request cancellation of the direct debit or recurring payment
• Call your bank and ask to cancel recurring payments to WalkFit.
• Ask for written confirmation of the block and keep the reference number.

Initiate a chargeback or payment reversal
• If the charge is recent (usually less than 120 days), request a chargeback citing “service not requested or unauthorized.”
• Provide evidence: screenshots showing you don’t use the app, cancellation attempts.

Follow up
• Keep all bank and merchant records.
• If the bank rejects the dispute, request the written resolution so you can escalate the case.

❗ You can also file a complaint on Xolvie to create a record and apply more pressure for a faster solution.