VivaVideo downgraded my account unexpectedly—what’s the proper way to appeal this?

If VivaVideo downgraded your account unexpectedly;

• Contact VivaVideo support via in-app support or official email and explain that your account was downgraded without notice
• Provide your account email/username, previous plan level, downgrade date, and screenshots showing reduced features

Ask them to;

• Explain why the downgrade occurred (billing issue, system error, policy change)
• Review your payment and subscription status
• Restore your original plan and features if no violation or lapse occurred

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.