The Track718 pickup never arrived. How can I demand that my package be collected as agreed?

If a pickup associated with Track718 never arrives, the most effective way to demand that your package be collected as agreed is to report the service failure to the seller or the carrier, since Track718 operates as a tracking platform and does not carry out the pickup itself.

Still, it’s important to document everything and request an immediate correction.

Here are some practical steps:

• Confirm what was agreed: Save the pickup confirmation (date, time window, address, and order number) and screenshots showing no progress in the status.

• Identify the actual carrier: Check in Track718 which carrier was assigned to the pickup; this is the party responsible for fulfilling the service.

• File a written complaint for non-fulfillment: Request an “immediate rescheduling of the missed pickup” or cancellation without penalty, stating that the failure was not on your side.

• Demand a concrete solution: Ask for a new priority pickup date or a refund if you no longer need the service, with clear deadlines and a case number.

• Contact Track718 for technical support: Use their contact form to verify whether there was a carrier assignment or detection error and to leave a formal record.

Are you facing a challenge like this? Make your voice heard. Share your experience or file a complaint on Xolvie to seek a resolution.