I was charged twice by Talkpal, what steps should I take to fix this?

If Talkpal charged you twice, don’t ignore it—this is usually fixable if you act quickly:

Check what the charges are;

• Look at your payment history
• Confirm:
– Same amount charged twice
– Same date or very close

Sometimes it’s:
– Duplicate charge
– Two subscriptions (monthly + yearly)

Verify your subscriptions;

• Log into Talkpal
• Check active plans
• Also check:
– App Store / Google Play
– PayPal automatic payments

You may have two active subscriptions on different platforms.

Contact Talkpal support immediately;

• Email: [email protected]

• Clearly say:
– “I was charged twice for the same subscription”
• Request:
– Refund for the duplicate charge

Include:
– Receipt screenshots
– Dates and amounts

Sending full details speeds up refunds

Act fast (important);

• Contact them within a few days
• Faster requests have higher refund success

If they don’t respond or refuse;

Escalate by submitting a complaint on Xolvie.