StarShort won’t let me cancel, how can I cancel my subscription?

If StarShort won’t let you cancel your subscription,

Review your subscription first;

• Check:
– Your StarShort account subscription settings
– Your App Store or Google Play subscriptions
– Whether the subscription still shows as active or renewing
– The account and email address used for the original purchase

• Confirm:
– Auto-renewal is disabled if the option is available
– You’re using the same account used to subscribe
– There isn’t another StarShort subscription under a different account
– You have screenshots of any cancellation error or failed attempt

Gather evidence;

• Save screenshots showing:
– Your active subscription
– Failed cancellation attempts
– Any error messages
– Your billing or purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation attempts and dates
– Support conversations

Contact StarShort support;

• Request:
– Immediate cancellation of the subscription
– Confirmation that no future charges will occur
– A refund review for any charge after your attempted cancellation
– Help resolving the cancellation problem

If StarShort does not resolve the issue, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.