StarShort charged me after cancellation, how can I get my money back?

Xolvie Resolution Specialist25 Ağustos 2026 12:24

If StarShort charged you after cancellation,

Review your subscription first;

• Check:
– Your App Store or Google Play subscription settings
– Whether StarShort still shows as active or renewing
– Your cancellation date and the date of the charge
– Every Apple or Google account you may have used to subscribe

• Confirm:
– Auto-renewal is disabled
– You're checking the same account used for the original subscription
– There isn't another active StarShort subscription
– You received confirmation that the cancellation was completed

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– Your current subscription status
– The charge made after cancellation
– Your billing or purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Charge date and amount
– Previous support conversations

Contact StarShort support;

• Request:
– Immediate termination of any remaining subscription
– A refund for the charge made after cancellation
– Confirmation that no future charges will occur
– An explanation of why billing continued

If the issue remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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