If StarShort charged you after cancellation,
Review your subscription first;
• Check:
– Your App Store or Google Play subscription settings
– Whether StarShort still shows as active or renewing
– Your cancellation date and the date of the charge
– Every Apple or Google account you may have used to subscribe
• Confirm:
– Auto-renewal is disabled
– You're checking the same account used for the original subscription
– There isn't another active StarShort subscription
– You received confirmation that the cancellation was completed
Gather evidence;
• Save screenshots showing:
– Your cancellation confirmation
– Your current subscription status
– The charge made after cancellation
– Your billing or purchase history
• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Charge date and amount
– Previous support conversations
Contact StarShort support;
• Request:
– Immediate termination of any remaining subscription
– A refund for the charge made after cancellation
– Confirmation that no future charges will occur
– An explanation of why billing continued
If the issue remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
