Shorten won't let me cancel subscription, how can I fix it?

If Shorten won’t let you cancel your subscription,

Force the cancellation through the correct channel;

• Cancel from the original payment source;

– App Store → Subscriptions → Cancel
– Google Play → Payments & Subscriptions → Cancel
– Website → Account → Subscription → Cancel

• Important:
– Subscriptions must be canceled where you subscribed
– Deleting the app does NOT stop billing

Try alternative cancellation methods;

• Use desktop browser;

– Log in via web instead of app
– Look for “Manage Subscription” or “Billing”

• Check hidden options;

– Scroll settings pages بالكامل
– Look for small “Cancel Subscription” link

Contact support directly;

• Reach out:
– Email or in-app support
– Provide account email + subscription details

• Write:
– “I cannot cancel my subscription. Please cancel it immediately and confirm.”

Escalate if blocked;

Share your case on Xolvie so others are aware and the company is prompted to act.