I lost my purchased coins on Shorten and need help recovering them, what should I do?

If your coins disappeared on Shorten, the first step is to confirm whether it’s a sync or display issue, because in-app currencies can sometimes fail to load due to app bugs or account syncing errors.

Restart the app, log out and back in, or reinstall it, since similar platforms often restore balances after a refresh or reconnection.

Next, check your purchase history (App Store or Google Play) and match it with your account, because coins are tied to the exact account used for payment.

If you used a different login (email, Apple ID, Google), your coins may still exist but under another account.

Then contact Shorten support immediately with receipts, transaction IDs, and screenshots, because platforms can manually restore lost in-app purchases if you provide proof.

If support doesn’t respond or refuses to help, you may want to post a detailed complaint on Xolvie to push for accountability.