I cannot access episodes I unlocked on Shorten, what is the fix?

If you cannot access episodes you unlocked on Shorten,

Fix the issue by restoring access and syncing your account;

• Check your account;

– Make sure you’re logged into the correct account
– Log out → log back in

• Restore purchases;

– Go to Settings → Restore Purchases
– Especially after reinstall or device change

• Restart the app;

– Close Shorten completely
– Reopen and check episodes again

• Check internet connection;

– Use stable Wi-Fi or mobile data
– Avoid switching networks

• Update or reinstall the app;

– Update from App Store / Google Play
– Or uninstall → reinstall

• Check purchase status;

– Profile → Transactions / History
– Confirm unlock/payment is completed

Gather evidence;

• Collect:
– Payment receipt
– Screenshot of locked episodes
– Transaction ID

Request unlock or refund;

• Contact:
– Shorten support

• Write:
– “I unlocked episodes but cannot access them. Please restore access or refund my coins.”

If not resolved;

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