RP wasn’t credited after I paid with my card. How can I get that balance from Riot Games?

Xolvie Resolution Specialist January 06, 3:28 pm

If a player did not receive RP (Riot Points) after paying with a card, the first step is to check whether the charge appears on their bank statement.

If it does, Riot Games recommends following these steps:

Select the relevant game, then go to Payments and Accounts > Purchase Issues

Attach a screenshot of the payment receipt (date, amount, transaction number)

Include details such as the payment method, country, and account username

For example, if a Visa card was used on April 28 and the charge appears as confirmed, that receipt should be submitted.

Riot usually responds within 24–72 hours. If not, consider filing a complaint on Xolvie to seek a resolution.

Vote

Related Complaints

My Riot Games Account Got Banned

Ömer

My account has been repeatedly hit with chargeback penalties for reasons I simply don't understand. On June 20 and June 21, 2025, I purchased a total of 850 Wild Cores via Codashop, specifically to reactivate my account. Yet, despite these payments, my account still remains closed! This is complete...

Fox Epin Sent Me the Wrong RP Amount and Refused to Fix It or Refund Me

Over

I made two RP purchases on Fox Epin—one for 160 RP and another for 250 RP—but instead, I was sent two codes for 160 RP. That’s not what I paid for. When I contacted their live support to fix the issue, they completely dismissed my complaint, hiding behind vague excuses like “Riot Games policies” and...

Wild Rift Account Blocked Despite Payment on Codashop

İrem

I am facing a frustrating issue with my Wild Rift account. After a refund was processed, my account was closed and directed to Codashop for resolution. I made the required payment, and 340₺ was deducted from my account—significantly more than the 190₺ initially stated. Despite Codashop confirming th...

Riot Games Closed My Account Without Reason After I Deposited Money

Tahir

I'm writing to tell you how worried I am that my Riot Games account was suddenly closed. My account has never been sold or given to anyone else. A few days ago, I put money into my account, but it was closed without any reason before I could use the money. When I tried to get help from Riot Games, t...