Quotex bonus disappeared after deposit confirmation—how can I restore it?

If your Quotex deposit bonus disappeared right after the payment was confirmed, first check the “Bonuses” or “Promo Codes” section in your account settings to see if it expired or was voided automatically.

Bonuses on Quotex are often tied to specific conditions such as a minimum deposit, turnover requirement, or time limit—violating any of these can remove it instantly.

Review the email or in-app notification you received when activating the bonus to confirm its code and percentage match the promotion rules.

If it was a system error, contact Quotex support through the “Finance → Bonus” tab or live chat, attach your payment confirmation and bonus details, and request manual restoration.

Keep in mind that certain bonuses are non-reinstatable if you made a withdrawal or exceeded trade limits before meeting the turnover requirement.