Nitrado isn’t starting my game server after payment — what should I do?

Make sure the payment is actually confirmed.
Log in to your account and check the order status. Sometimes the money is charged, but the order remains in a pending state due to a payment system issue.

Manually restart the service.
In the control panel, try to:

stop the server

wait a few minutes

start it again

Also check that the correct slot and game version are selected.

Check the error logs.
The Nitrado panel usually provides server logs. Startup errors often point to:

an incorrect game version

mod conflicts

insufficient allocated memory

These logs should always be attached to your support request.

Temporarily disable mods and plugins.
If the server fails to start after installing modifications, try launching it in a “clean” state. This helps determine whether the issue is with the service or the configuration.

Immediately create a support ticket.
In your request, clearly state:

the service has been paid for

the server does not start

what troubleshooting steps you’ve already taken

attach screenshots of the status and logs

Ask them to either urgently restore service or provide compensation.

Request a recalculation or refund.
If the server was unavailable for a significant time after payment, you are entitled to compensation for the service not provided. This is standard practice for hosting providers.

Document the issue publicly if there’s no response.
A complaint on Xolvie with specific dates, the amount paid, and proof of missing service often becomes the only way to move the situation forward.