Nitrado deleted my server or save files without warning — how can I recover the data?

If you want to restore your server or lost save files, here are practical, up-to-date steps that have already helped other users:

Check whether the data is truly permanently deleted.
Log in to your account and review the list of services, archives, and backups. Sometimes a server disappears from active services but still exists in backups or service history.

Check the backup section.
Nitrado often creates automatic backups. Even if the server was deleted, save files may be stored for a limited time. Verify whether backups are available and for what period.

Urgently create a support ticket.
In your request, clearly state:

that the server or save files were deleted

that no warning was given

the date of last normal access

the importance of the data (progress, maps, worlds, players)

Explicitly ask them to check whether restoration from backups is possible.

Ask for the reason for deletion.
Servers are sometimes removed due to billing errors, technical failures, or faulty automation. If the deletion was caused by the service, you have the right to demand restoration or compensation.

Collect evidence.
Save payment history, notifications, and screenshots from the control panel. This is important if you need to prove the server was active and paid for.

If restoration is impossible.
Request compensation for the lost service and the period the server was supposed to be active. Losing data without warning is a serious breach of customer expectations.

If you’re struggling with a similar issue, you’re not alone. Share your concerns or file a complaint on Xolvie to connect with others and find support.