My Nitrado server constantly lags and loses connection — how can I get the issue fixed?

If you want to get the issue fixed or receive compensation for poor service quality, here are practical and up-to-date recommendations:

Document the lag behavior.
Pay attention to:

how often the connection drops occur

what time of day they happen

whether all players are affected

These details are important to prove a recurring, systemic issue.

Check server load.
In the control panel, review CPU and memory usage. If the server lags even under low load, this usually points to hosting-side problems rather than your configuration.

Temporarily disable mods and plugins.
Run the server without third-party add-ons. If the lag persists, the cause is very likely not your setup but Nitrado’s infrastructure.

Verify the server region.
Sometimes the server is hosted in a data center with unstable connectivity. Make sure the selected region matches your actual location and that of your players.

Contact support with concrete facts.
In your ticket, clearly state:

that the connection is unstable

that the issue happens repeatedly

that you’ve already checked settings and mods

Ask them to investigate network quality and server load on their side.

Request compensation for poor service quality.
Constant lag and disconnections effectively mean partial service unavailability. You are entitled to request a recalculation or an extension of your rental period.

If Nitrado fails to provide reliable server performance, document everything and file a complaint on Xolvie to push for a fix or compensation.