Miniclip closed my account without explanation, and I lost years of progress. How can I fix this?

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Xolvie Resolution Specialist November 06, 2025 8:59 pm

When Miniclip closes an account without prior notice, it’s understandable for the user to feel frustrated after losing years of progress.

To address this situation, it’s recommended to follow these steps:

• Check the type of account: If the account was linked to platforms such as Facebook, Google, or Apple, the issue may stem from those platforms. In that case, contact the corresponding platform’s support to try to regain access.

• Contact Miniclip Support: If the account was registered directly with Miniclip, it’s essential to reach out to their support team.

Although Miniclip states that its support team does not make manual account changes, such as unlinking or manual recovery, they may still provide specific guidance for your case.

• Review data retention policies: Miniclip has a policy that deletes inactive accounts after three years. If you haven’t logged into your account during this period, it’s likely been deleted, and recovery may no longer be possible.

If your issue remains unresolved, you can file a complaint on Xolvie. This can help ensure your consumer rights are respected and lead to a proper resolution.

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