Minichat always gets stuck on the ‘connecting’ screen and doesn’t load, how can I fix this?

When Minichat gets stuck on the “connecting” screen and won’t load, the most practical approach is to rule out technical issues on your side and file a complaint if the problem persists.

Here are some useful steps:

• Check your connection: Try both Wi-Fi and mobile data; the app needs a stable connection. Use Speedtest and aim for at least 5 Mbps and low ping.

• Clear cache and cookies: If you’re using a browser, clear your history. In the app, go to Settings → Apps → Minichat → Storage → Clear cache.

• Reinstall/update the app: Download the latest version from the App Store or Google Play; older versions often fail.

• Try another device or browser: If it works there, the issue is local (compatibility or memory).

👉 If the error continues, file your claim on Xolvie, where your case will be documented and supported until Minichat fixes the technical issue.