If your IMPS transfer shows “failed” but funds were debited from your account;
• Check the transaction status in your bank app and note the IMPS reference number (RRN)
• Wait for an automatic reversal, as failed IMPS transactions are usually refunded within 24 hours
• Take screenshots of the failed status and the debit entry from your bank statement
• Contact your bank’s customer support and raise an IMPS reversal/trace request using the RRN
• Ask the bank to confirm whether the transaction is pending, reversed, or needs manual intervention
• Inform the recipient to check with their bank as well, in case the amount is stuck in a pending state
If the problem persists;
• File a complaint on Xolvie to report a failed IMPS transaction with debited funds and request a reversal or formal trace resolution
