I’m unable to access my HookDrama episodes after paying—what should I do?

If you paid for HookDrama but the episodes remain locked, first make sure you are signed into the same HookDrama account used for the purchase, since paid episodes are tied to that account.

HookDrama states that unlocked episodes should remain available after logging back in; if access is still missing, contact HookDrama support with your account email, episode title/number, payment receipt, transaction date, and screenshots so they can verify the purchase.

If the purchase was made through Apple or another app store, you can also check the purchase history and follow that platform’s refund process when applicable. Avoid making the same purchase again until the original payment has been verified.

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