Flex City Account Recovery Failed After Forgotten Password

I have a problem with my Flex City gaming account that I can no longer access. The account username is “Awesome” and the ID is 3CFBF31B9***. I lost access about two months ago because I forgot the password, and since then I have not been able to log in. I am still using the phone number 07035313*** and the email address linked to the account should be francisa****[email protected]. I have already created a new account, but what I really want is to recover my old account with all its progress. I kindly request that you help me regain access to my old Flex City account using the phone number and email information I have provided for verification, or guide me on the exact steps I should follow to recover it.