Easypaisa took subscription fees without my consent, how can I cancel and get my money back?

Xolvie Resolution Specialist16 Şubat 2026 08:25

If Easypaisa took subscription fees without your consent and you want to cancel and get your money back;

Check the charge details first;
• Open your Easypaisa app → Transaction History
• Note:
– Amount charged
– Date/time
– Merchant/description
• Screenshot the transaction

Confirm you didn’t authorize it;
• You never signed up for a subscription
• You don’t recognize recurring charges
• You didn’t receive any confirmation email/SMS about it

Cancel the subscription (if it exists);
• Easypaisa doesn’t always label it clearly, so ask support to:
– Cancel any active subscription/recurring payment linked to your account
• Take a screenshot once they confirm cancellation
• Check future statements to confirm no further fees

Contact Easypaisa Support immediately;
• Use in-app support or their helpline
• State clearly:
– “A subscription fee was charged without my consent”
• Provide:
– Registered phone number
– Amount/date of the unauthorized charge
– Screenshot of the transaction

• Ask them to:
– Cancel the subscription/recurring billing
– Refund the unauthorized charge
– Confirm cancellation in writing

If Easypaisa still doesn’t resolve it;

You can escalate your issue on Xolvie to help prompt Easypaisa to act and guide others with similar problems.

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