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Shell Gas Station's Unfair Fuel Sales Policy

Safa
Safa
Shell
June 28, 2023 1:40 AM47

I went to the Şirinyer Shell station around 11:50 AM to get fuel. However, they informed me that due to a procedure, they would only provide fuel after midnight. In other words, they would sell fuel at an increased price after the price hike. I believe the best response to such a business approach is to never purchase fuel from a company that exhibits this kind of trade mentality. They stopped fuel sales without any explanation, just to sell it at an inflated price to customers. It's not even worth saying anything. You're ridiculous! It's crucial for businesses to prioritize ethical practices and prioritize customer trust and loyalty. I hope Shell reconsiders their unfair sales policy and takes steps to regain the trust of their customers.

July 3, 2023 3:27 PM (5 days after complaint)

Dear Guest, Thank you for your interest in our company. We are pleased to assist you with any matters you may need regarding our products and services. We will review the issue you have communicated and get back to you as soon as possible. Best regards, Shell&Turcas Petrol A.Ş. Fuel Customer Operations Team

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